We are always happy to assist you with any product questions or concerns you may have, but we wanted to go ahead and answer some of our more frequently asked questions here first.
FREQUENTLY
ASKED
QUESTIONS
FAQs
PRODUCT FAQS
STADIUM SEATS
What do I do if my stadium seat won't lock?
If your stadium seat's lock doesn't engage, pull the top down towards the bottom and then reposition the seat in it's original flat position before repositioning to desired angle. Be sure to start from the fully flat position, and if you pull the seat all the way forward the positioning starts over. Watch this video for more help!
How do I adjust my stadium seat?
To adjust your stadium seat simply hold the seat down with one hand and use your other hand to move the back of the seat forward first and then backward to lock into desired position. Watch this video for more help!
Does my stadium seat hook on to the bleachers?
Both our stadium seat with armrests and our folding stadium seat come with a bottom hook to create added support while on the bleachers. The seat works best when it is balanced evenly on the bleachers. The hook is intended for added stability and is not meant to be used as a way to recline the stadium seat. Please ensure that the hook is not loose and is securely under the bleacher before use.
How do I clean my stadium seat?
We get it, those stands can get rowdy! If your stadium seat gets a little dirty, we recommend spot cleaning it with a non-bleach stain remover (like Folex). Make sure your seat is fully dry before storing. We do not recommend removing the seat cover for washing.
Does my heated seat have an internal battery?
No - the heated stadium seat does not have an internal battery pack. All this means is that your seat must remain plugged in to your portable power source for the heating function to operate!
What type of power bank does my heated stadium seat need?
We recommend a power bank with at least 10,000 mAh and a minimum of 20 watts. If you plan to have other things plugged into the same device, like your cell phone, you may need more watts to power both at the same time. You can find them on Amazon or your local large retailer.
This is the one we use.
How do I engage the armrests?
Your 23" Stadium Seat has armrests that can be engaged for added comfort while cheering or can be folded down for a roomier seat base if desired. To disengage the armrests - simply flatten the seat and lay it down on a hard surface, face up. Push the middle of armrest towards the surface with pressure until it clicks, repeat on the other side. To engage the armrests - flatten the seat and lay it down on a hard surface, straps up. Push the middle of armrest towards the surface with pressure until it clicks, repeat on the other side. Watch this video for more help!
How thick is the seat cushion?
Our 23" Stadium Seats have a comfortable 2.5" thick cushion. This makes those long games and late-night practices way more bearable when you're in the stands! Don't worry, we've got your back(side)!
WAGONS
How do I close my wagon?
To close your wagon, first ensure the velcro strap on the underside of the insert is attached to the bar either to the right or left of the center of the frame. Pull up on the velcro strap to collapse the wagon. Watch this video for more help!
How do I replace my wagon's insert?
To replace your insert, simply unhook the velcro from both ends of the wagon, as well as the velcro attached to the frame at the bottom and remove. Lay your new insert in the frame flat, hooking the bottom velcro strap to the bar either to the right or left of the center of the frame first. Then attach the ends to the frame with velcro and fit the triangle flaps over the middle of each side of the frame. Watch this video for more help!
How do I close my wagon's tailgate?
To close the tailgate on your tailgate wagon simply lift the tailgate up and wrap the straps at the end of your wagon around the frame of the tailgate by going in between the tailgate frame and the insert and securing to the velcro on the outside of the wagon. Watch this video for more help!
Is my insert washable?
We do not recommend putting your insert into your washing machine, but using a non-bleach stain remover (like Folex) is a great way to spot clean your insert! Just make sure it is fully dry before storing your insert.
BLANKETS
Is my blanket washable?
Our blankets are completely washable (no bleach, please). They are picnic, dog, mud and fun-friendly!
What are the clips on my blanket?
There are two small black clips located on one side of your blanket. When wrapped up in your blanket at those chilly tournament weekends, you can snap these clips together for hands free wearing. Makes it easy to cheer, sip your coffee, or send game updates while staying cozy!
BACKPACK COOLERS
Will my backpack cooler leak?
The outside of your backpack cooler should stay dry when in use, but please be careful not to put sharp objects into the cooler compartment as this will puncture the lining and can cause the cooler to leak.
What is inside my backpack cooler?
Your backpack cooler has a main, insulated compartment that is quite roomy (did you see the video where we fit 30 16oz water bottles in there?). There is an additional dry compartment on the front, two extra zippered-pockets, and two mesh-lined cupholders on the side. We can't forget the discreet keychain to keep up with important items like your keys, and the ever-handy bottle-opener located on the backpack strap!
How do I clean my backpack cooler?
For inside spills, we recommend wiping the liner down with a gentle rag or paper towel (you can use your favorite dish soap for those sticky messes). We also encourage spot cleaning with a non-bleach stain remover for the smaller messes on the outside of the cooler. You can wash your cooler in the washing machine on the delicate cycle, just be sure to empty the pockets first and pre-treat any bigger stains. The cooler should be air-dried before storage.
HEATED CAMPING CHAIRS
Does my heated camping chair have an internal battery?
No - the heated stadium seat does not have an internal battery pack. All this means is that your seat must remain plugged in to your portable power source for the heating function to operate!
What type of power bank does my heated camping chair need?
We recommend a power bank with at least 10,000 mAh and a minimum of 20 watts. If you plan to have other things plugged into the same device, like your cell phone, you may need more watts to power both at the same time. You can find them on Amazon or your local large retailer.
This is the one we use.
OTHER FAQS
Do you offer local pick-up?
You bet! Our warehouse is located in Longview, TX, and we love providing this service to locals or anyone passing through! Our pick-up hours are during our regular business hours, M-F, from 8am-5pm. Select "Local Pick-Up" when checking out and we will send you an email when your order is ready with the details to schedule your pick-up time.
Do you ship to Hawaii and Alaksa?
We ship to Hawaii and Alaska all of the time! Email us at support@thelastsag.com with your shipping address and your desired products, and we are happy to get you set up for shipping.
Can I expedite my order?
While expedited shipping is not offered at checkout, we are happy to offer this service if your order has not already been shipped. Please email support@thelaststag.com to get a quote on additional costs for expedited shipping.
Do you still have a question that we haven't answered here? Please contact us at support@thelaststag.com and we will be happy to answer your questions!